Customer Relationship Officer

Customer Relationship Officer position

NBG Bank Malta Limited, a full subsidiary of the National Bank of Greece Group (Greek systemic bank) that has been operating as a credit institution since 2005 and regulated by the MFSA, now seeks to recruit a Customer Relationship Officer.

Position Outline

The position holder shall be responsible for handling the customer onboarding and execution of daily payments within the Division. Reporting to the Customer, Payments & Deposits Division Manager, he/she shall also seek to enhance the customer experience & engagement journey.

Main responsibilities

  • • Provides exceptional customer service to Bank’s customer base.

  • • Resolves problems and assisting customers by handling account related enquiries.

  • • Accurate data input and maintenance of client information in bank system.

  • • Ensures maximum security and confidentiality of customers’ assets and information.

  • • Electronic payment processing, preparation of statements and posting to the core-banking system.

  • • Continuous update of client file(s) including KYC and CDD related information.

Qualifications & Skills

    Applicants for this vacancy should possess a Degree in Banking or Finance or equivalent qualifications and should demonstrate the following:
  • • At least 2 years of relevant experience in Banking or Financial services, working with customer payments and deposits;

  • • Can work independently and strive to meet deadlines;

  • • Can work well within a multi-cultural team environment;

  • • Can balance multiple tasks simultaneously;

  • • Able to apply critical thinking to resolve difficult issues;

  • • A high degree of self-confidence and well-organized;

  • • Proficient computer user (Excel, Word, Outlook, etc.);

  • • Can maintain a positive attitude and strong work ethics.

  • • Detail oriented.

  • • Proficiency in English.

Interested candidates should send their letter of application, together with a detailed CV by email on [email protected] by not later than 30th April 2021.

All applications will be treated with the strictest confidence